Shipping policy

Shipping Policy
Order processing
Orders are usually prepared for dispatch within 1–5 business days after payment is confirmed. Processing may take longer during launches, sales, public holidays, high-volume periods or where additional order verification is required. Business days exclude weekends and public holidays.
Fulfilment locations
Lightform uses third-party fulfilment partners, including EPORLO. Products may ship from fulfilment centres in China, the United States or another location shown for the product. Items from one order may be sent separately and may arrive on different dates. Separate shipments do not create additional shipping charges unless clearly shown at checkout.
Estimated transit times
Transit begins when the carrier accepts the package and tracking is created. The following are estimates, not guaranteed delivery dates:
Destination    Typical estimated transit after dispatch
United States    7–12 business days
United Kingdom    6–10 business days
Germany, France, Italy and most of Europe    7–15 business days
South Africa and other African destinations    15–35 business days
Other supported destinations    10–30 business days
The product page or checkout may show a different estimate for a particular item or shipping method; that item-specific estimate takes priority. Busy seasons can add approximately 3–5 business days, and customs or local-carrier delays may add more time.
Tracking
When tracking is available, we will send it to the email address used at checkout. Tracking may take several business days to display its first scan. If an order contains multiple parcels, you may receive more than one tracking number.
Customs, VAT and import charges
International orders may be subject to import VAT, customs duties, brokerage charges or local handling fees. These charges are the customer’s responsibility unless checkout clearly states that duties and taxes are included. Lightform cannot control customs decisions or undervalue a shipment.
Delivery addresses and unclaimed parcels
Enter a complete, accurate address, postal code, telephone number and recipient name at checkout. Contact us immediately if information is wrong. We cannot guarantee changes after processing begins.
Lightform is not responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer, a refused or unclaimed parcel, an unknown recipient, or the carrier being unable to contact the recipient. Any reshipping charge may be payable by the customer. This does not affect rights that cannot legally be excluded.
Delayed, lost or damaged parcels
Contact lightformsupport@gmail.com if tracking is unusually delayed, shows delivery but the parcel cannot be located, or the package arrives damaged. For damage, keep the packaging and send clear photographs or video promptly.
For eligible shipments, we will investigate potential loss or significant delay after 30 calendar days in transit to the United States or Europe, or 60 calendar days in transit to Africa. If the carrier or fulfilment partner confirms that the parcel is lost or an eligible shipping guarantee applies, we will offer a replacement or refund. Delays caused by an incorrect address, unclaimed parcel, recipient unavailability, customs action attributable to the recipient, strikes, war, natural disaster or other events outside reasonable control may not qualify under the shipping guarantee, but we will still assist with the investigation.
Contact
For shipping questions, email lightformsupport@gmail.com and include your order number.